Business Terms
These terms are valid for all sales, exception third party e-shop. If you have any other questions, do not hesitate and contact us on our e-mail address or on our telephone number – we are prepared to help you. By means of sending the order or by means of the acceptance of delivered goods you demonstrate that you agree with below given business terms.
General stipulations
Rucni papirna Velke Losiny, a.s. with seat at Velké Losiny 9, Velké Losiny 788 15 is the seller (hereafter the „seller“). Such physical or legal entity may be the purchaser, that has concluded purchase contract with the seller (hereinafter the „purchaser“).
Order
The purchase contract, on the basis of which the delivery of goods by the seller is realized to the purchaser, originates on the basis of order submitted via fax, email, possibly by phone. The order (or a part thereof) is considered to be binding for both sides. Essential conditions include especially the contents of the order (precise specification of goods and its amount), price for goods and transportation, method and date of delivery.
Selling prices and payment terms
The prices given in the price list are basic selling prices for the papers in natural white version. In addition to this, several colour versions are at disposal and papers with grass (see the pattern book). The price for these colour modification of paper is adjusted in following way:
- Light shades (poss. white, ivory, chamois, light blue) – basic list price
- Dark shades + light shades with grass – basic list price + 5%
- Dark shades with grass – basic list price + 7%
Unless otherwise agreed, goods are sent as cash on delivery (COD) shipment or on prepayment basis. We accept PayPal.
Order cancellation
Order cancellation from purchaser’s side
The purchaser is entitled to cancel the order without giving any reason immediately after its sending off. In the course of order settlement by the seller it is entitled to do this only in such case, when the seller does not meet agreed delivery terms or if both parties agree with order cancellation. If the order is cancelled from the side of the purchaser, he is obliged to settle the losses occurred to the seller as a result of this fact.
Order cancellation from seller’s side
Seller reserves the right to cancel an order or any part thereof in following cases:
- Without giving any reason, when the goods are no more manufactured or supplied. If such situation occurs, the seller will contact, without any delay, the purchaser in order to agree on further procedure. If the purchaser has already paid the amount of purchase price or any part thereof, this amount will be transferred back to his account or address within the shortest possible time.
- Withdrawal of the purchase contract from purchaser’s side applies to non-personal delivery of goods and also to personal taking over the goods at seller’s precinct. In accordance with the amendment of the Act No. 367/2000, you are entitled, as a customer, to withdraw of the contract in 14 days after goods delivery. However, this right is conditioned by purchase as a physical entity.
If you decide to withdraw of the contract in this term, we ask you to observe below given terms: let us know (see the contacts) that you require the withdrawal of contract, give the number of order, date of purchase and your account No., possibly the address for purchase price refund.
If you have already received and accepted the goods, you have to send them back to our address given in contact section, namely under following terms:
- they must be in original packing
- they must not show signs of utilization
- they must be undamaged
- they must be complete
- they must be accompanied with the proof of purchase
Please send the goods by registered mail and insured for the amount of their selling price, because we are not responsible for their possible loss on the route to us (registered mail doesn’t mean cash on delivery). When all above mentioned conditions for the return of the goods are met, we send you money via post money order or by means of transfer to your account, namely in 14 days at the latest after physical receipt of the goods. Shipping costs are not repaid. Only the amount for the goods itself will be returned. When some of above mentioned conditions is not met, we cannot accept your withdrawal of the consumer contract and the goods will be retuned back, namely on the expenses of the sender.
Delivery terms
Deliveries of the subjects of fulfilment are realized in shortest possible term according to availability of goods and operating capacity of the seller, usually in 1–10 workdays after order confirmation, in exceptional cases, the delivery term may be longer on the basis of agreement with the purchaser. Lead time for tailor made products is normally 2–4 weeks.
The place of delivery is determined on the basis of the purchaser’s order. The delivery of the subject of fulfilment to mentioned place of delivery represents the fulfilment of contract. The delivery does not include installation of the subject of fulfilment. Transport to the place of delivery is ensured by the seller with using of shipping company (Czechpost, PPL etc.). The parcel always contains respective tax document. We ship worldwide. Transport costs are distinguished according to selected method. When the parcel is not collected, we are entitled to seek compensation of transportation and packing costs from the seller.
Transportation expense according to weights of individual parcels - Czech Republic
| weight | price | surcharge for cash on delivery |
|---|---|---|
| below 5 kg | CZK 58,– | NO |
| over 5 kg | CZK 96,– | NO |
| nad 15 kg | CZK 191,– | NO |
| ČD courier | 140,– Kč | YES |
| By post according to rate book in force | YES | |
In CZ, goods are delivered within 24 hours from despatch.
Please ask for international rates and conditions.
Final stipulations
These business terms come into effect on Dec 20, 2007. All orders and purchases realized after this datum is governed by them. The seller reserves the right to change business terms without prior notice.